NO TOUR, NO FEE
Book any Cozumel tour with zero risk. If you don't take the tour, you get a full refund. No questions asked. That's been our promise since 1996.
Three Guarantees. Zero Risk.
We're a family business, not a corporation. Our guarantees are simple because we mean them.
NO TOUR, NO FEE
If you don't take the tour for ANY reason — ship rerouted, weather cancellation, change of plans — you get a full refund of your deposit. No questions. No fine print.
Back to Cruise & Ferry Guarantee
We guarantee you'll be back to your cruise ship or ferry on time. If we're late (we never have been in 28+ years), we'll get you back at our expense.
Best Price Promise
You're booking direct with the tour operator — no middlemen, no broker markups. Our prices are 50-70% lower than cruise ship excursion prices for the exact same tours.
How Our Guarantee Works
Book Online
Reserve your tour with a small deposit. Your card is only charged the deposit — never the full amount until tour day.
Ship Doesn't Dock?
If your cruise ship gets rerouted, delayed, or can't dock in Cozumel, your deposit is automatically refunded. You don't even need to call us.
Change Your Mind?
Cancel up to 24 hours before your tour for a full refund. Even on the day, if you decide not to come, you get your deposit back.
Enjoy Your Tour
Pay the remaining balance on tour day (cash or card). No hidden fees, no surprises. What you see is what you pay.
Why We Can Offer This (And Others Can't)
Most “tour companies” in Cozumel are actually brokers. They don't own boats, don't employ guides, and don't run the tours. They resell other operators' seats and take a commission. When you cancel, they've already committed your money — so they can't refund it.
We're different. We own our boats. We employ our guides. We run every single tour ourselves. There's no middleman, no commission, no one else in the chain. So when you cancel, we simply... don't charge you.
It's been that simple since our family started this business in 1996.
Us vs. Cruise Ship Excursions
Guarantee FAQ
What does 'NO TOUR, NO FEE' actually mean?
It means exactly what it says: if you don't take the tour, you don't pay. Your deposit is fully refunded if you cancel, your ship gets rerouted, or you simply don't show up. We're one of the only operators in Cozumel that offers this.
How is the deposit refunded?
Refunds go back to your original payment method (credit card or PayPal) within 3-5 business days. If your ship is rerouted, the refund is processed automatically — you don't need to contact us.
Is there a cancellation deadline?
You can cancel up to 24 hours before your tour for a guaranteed full refund. For same-day cancellations, we still refund your deposit in most cases — we're a family business, not a corporation.
What if weather cancels the tour?
If we cancel the tour due to weather (rare — Cozumel has 300+ sunny days per year), you get a full refund or can reschedule to another date at no charge.
Why don't other tour operators offer this?
Most Cozumel tour operators are brokers — they resell other companies' tours and need to pay whether you show up or not. We own and operate all our tours directly, so we have the flexibility to offer risk-free booking.
What's the 'Back to Ship' guarantee?
We guarantee you'll be back at the cruise port with time to spare. In 28+ years and thousands of tours, we've never caused anyone to miss their ship. Our tour timing is designed with a comfortable buffer.
Ready to Book Risk-Free?
Every tour comes with our NO TOUR, NO FEE guarantee. Pick your adventure and book with confidence.