Privacy Policy
Last updated: March 1, 2026
Who We Are
Cozumel Cruise Excursions is a family-owned tour operator based in Cozumel, Mexico, operating since 1996. Our website is cozumelcruiseexcursions.net.
Information We Collect
We collect information you provide when you:
- Book a tour — name, email, phone number, cruise ship details, number of guests, and payment information
- Contact us — name, email, phone number, and message content via our contact form, email, WhatsApp, or phone
- Leave a review — name, email, tour taken, and review text
- Browse our website — we collect standard web analytics data including pages visited, browser type, device type, and referring website
How We Use Your Information
- Process and confirm your tour bookings
- Communicate with you about your reservation
- Send you your digital waiver and check-in information
- Process payments through PayPal (we do not store credit card numbers)
- Respond to your inquiries and support requests
- Improve our website and tour offerings
- Display your review on our website (with your consent)
Payment Processing
All payments are processed securely through PayPal. We never store your credit card or bank account details on our servers. PayPal's privacy policy governs the handling of your payment information.
Cookies
Our website uses essential cookies to maintain your session and preferences. We use analytics cookies to understand how visitors use our site so we can improve the experience. You can disable cookies in your browser settings at any time.
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:
- PayPal — to process your payment
- Our tour guides and staff — the minimum information needed to run your tour (name, group size, ship schedule)
- Legal authorities — if required by law
Data Security
We use SSL encryption on our website, secure hosting, and access controls to protect your data. While no system is 100% secure, we take reasonable measures to safeguard your personal information.
Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for review publication at any time
Children's Privacy
We do not knowingly collect personal information from children under 13. Tour bookings for minors are made by their parent or guardian.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision.
Contact Us
If you have questions about this privacy policy or want to exercise your data rights, contact us:
- Email: CozumelCruiseExcursions@gmail.com
- Phone: +1 (305) 767-2838